Head of Collection

As the Head of Collection, you will lead and oversee all aspects of collections operations. The role involves driving monthly collection targets, managing both live and NPA accounts, overseeing internal teams and external partners, and ensuring process efficiency and compliance. A strong background in financial services and a results-driven mindset are essential. This role reports to the Managing Director

Location:
Role:
Head of Collection
Responsibilities
  • · Well verse and lead overall operations to ensure the monthly collection targets are met.
  • · Oversees the entire collections department, including strategy, staff, and processes, ensuring efficient and compliant collection of outstanding debts or payments.
  • · Responsible for developing and implementing collection strategies, managing staff, and maximizing recoveries while maintaining ethical practices
  • · Plan, optimize and manage the day-to-day work and processes of internal and external collection.
  • · Keep lines of communication open with the board and managers to ensure continuous development and innovation in the department
  • · Compile and report on the performance and progress of collectors.
  • · Review and approve processes and analyze collection to ensure it meets business needs and standards.
  • · Organize and participate in the recruitment, training, and assessment of the department staff
  • · Be visible and accessible to the team, motivate it, answer professional questions and monitor productivity
  • · Prepare reports and other types of documents required by the direct supervisor
Qualifications
  • · Bachelor’s degree in Business, Finance, Law, or a related field.
  • · 7+ years of experience in collections, with at least 3 years in a leadership role.
  • · Proven experience managing large-scale operations and delivering strong recovery results.
  • · Strong knowledge of local collections regulations, data privacy, and compliance frameworks.
  • · Excellent leadership, stakeholder management, and crisis-handling skills.
  • · Data-driven with strong analytical and reporting capabilities.
  • · Experience working with dialer systems, CRM platforms, and debt collection tools is an advantage.
  • · Background in financial services, fintech, or BPO preferred.
  • · Good command in English, both written & spoken (MUST)