Head of Operations

Job Description

Company Description

Founded in 2014, Collectius is Asia’s leading fintech company in debt management services with operations in multiple countries and a rapidly growing customer base of over six million. The company plays a key role in stabilizing the financial system by assisting banks and financial institutions in managing non-performing loans. Collectius employs a customer-centric approach supported by data-driven technologies and is a market leader in debt management practices.

Role Description

This is a full-time on-site role for a Head of Operations at Collectius.

Location:
Role:
Head of Operations
Job Description
  • Well verse and lead overall operations to ensure the monthly collection targets are met.
  • Minimum 12 Years experience into Collections domain – Call centre Operations.
  • Strong collection background – Starts from Live to NPA accounts management from different Financial Institutions for example .. Banking & Non-Banking
  • Plan, optimize and manage the day-to-day work and processes of internal and external collection;
  • Compile and report on the performance and progress of collectors;
  • Review and approve processes, and analyse collection to ensure it meets business needs and standards;
  • Organize and participate in the recruitment, training, and assessment of the department staff;
  • Be visible and accessible to the team, motivate it, answer professional questions and monitor productivity;
  • Prepare reports and other types of documents required by the direct supervisor;
  • Keep lines of communication open with the board and managers to ensure continuous development and innovation in the department;
  • Manage all local data around Sales Leads, qualification, and nurturing.
  • Track local sales forecasts, targets, achievements and help prepare sales forecasts for the company.
  • Follow up on requirements and documentations on new clients for - debt purchase, debt servicing and external collection agencies.
  • Maintain relationship with existing debt purchase and servicing clients.
Requirements
  • Bachelor’s degree in business/law or related fields from a reputable institution
  • 12 years+ years of relevant Collections experience as Head of Operations or similar role, preferably within the financial industry, Asset Management, or Collection Agency.
  • A strategic thinker with ‘Can do’ attitude.
  • Good command in English, both written & spoken